Posted by Joe Baker on February 20, 2004 at 12:53:04:
In Reply to: Re: Re: Re: Tuba Consumerism & Emails posted by Rick Denney on February 20, 2004 at 12:03:09:
I agree somewhat when it comes to actually purchasing a specialty tuba or getting significant repairs done. But I'll bet most music stores make make more on accessories and supplies than they do on instrument sales. I suspect margins on new instruments are very low these days, since the advent of mail-order houses like WWBW. Besides, if you get a guy buying his accessories and supplies from you, you're more likely to sell him an instrument.
Joe Baker, who notes that you don't disagree that the customer DOES know what his own expectations are, only what the merchant should do about them.