Posted by Jude on March 05, 2003 at 23:14:46:
In Reply to: Re: BM tubastore almost dead posted by Mark F. on March 05, 2003 at 20:29:05:
This is a thread that is woven throughout my experience dealing with and working in Music stores. I have actually had several music retailers tell me that providing customer service is a matter of convincing them that we have exactly what they need and making them feel good about the purchase after the sale. I guess I just don't understand, but then, maybe that's a good thing.