Posted by not always right ... on February 20, 2004 at 11:19:42:
In Reply to: Tuba Consumerism & Emails posted by Joe Baker on February 19, 2004 at 18:10:31:
"The customer is NOT always right. BUT s/he *IS* always the customer."
That's the best way I've ever heard it put.
Steve "diplomacy 'R' us" Inman
Kokomo, IN